Privacy Policy

1. Who we are

This Privacy Policy explains how EverRise Management Group FZE LLC ("EverRise", "we", "us" or "our") handles personal data when you use https://ever-risedxb.com, contact us, request a callback, use our mortgage calculator, or ask us to assist with a UAE mortgage enquiry.

EverRise provides mortgage advisory and assistance services. We are not a bank or direct mortgage lender. Where you ask us to help with a mortgage, we may discuss suitable options available from multiple UAE banks or financial institutions and assist with the application process.

2. What personal data we may collect

Depending on how you interact with us, we may collect:

• Identity and contact information, such as your name, mobile number, email address and preferred contact method.
• Mortgage enquiry information, such as residency status, property value, down payment, mortgage situation, preferred callback time and information you voluntarily provide about your requirements.
• Application and document information if you later ask us to assist with a mortgage application, including information reasonably required to understand your profile and prepare or progress the application.
• Website and technical information, such as IP address, browser/device information, page visits, referrer, cookie identifiers and campaign parameters such as UTM source, medium and campaign.
• Communications you send to us through email, telephone, WhatsApp, forms or other channels.

3. Why we use personal data

We may process personal data for purposes including:

• responding to your enquiry or callback request;
• understanding your mortgage requirements and discussing potentially suitable options;
• helping you prepare and progress an application when you ask us to do so;
• communicating with relevant banks, financial institutions, service providers or professional advisers where necessary for your requested service and where permitted;
• operating, securing, troubleshooting and improving our website and internal systems;
• measuring website and campaign performance where relevant cookies or analytics are enabled;
• sending marketing communications only where we have an appropriate basis to do so and subject to applicable consent, permission and opt-out requirements; and
• meeting legal, regulatory, record-keeping, fraud-prevention or dispute-resolution obligations.

Where we rely on consent, you may withdraw that consent as permitted by applicable law. Withdrawing consent does not affect processing that was lawful before withdrawal.

4. Mortgage enquiries and contact permission

If you submit a mortgage calculator form, request a callback or otherwise ask us to contact you about a mortgage, we will use the details you provide to respond to that specific enquiry. Submitting an enquiry does not automatically mean that you have agreed to unrelated promotional marketing.

Where marketing consent or another lawful permission is required, we will manage that separately. You may ask us to stop promotional communications at any time using the opt-out method provided or by contacting us.

5. When we may share personal data

We may share personal data only where reasonably necessary and permitted, including with:

• UAE banks and financial institutions relevant to the mortgage options or applications you ask us to explore or progress;
• technology and business service providers supporting website hosting, email, cloud storage, customer communication, analytics, security or workflow management;
• professional advisers such as legal, compliance, accounting or technical advisers where required;
• government, regulatory, judicial or law-enforcement authorities where disclosure is required or permitted by law; and
• another party in connection with a legitimate corporate restructuring, transfer or transaction, subject to appropriate safeguards.

We do not sell your personal data as a standalone commercial product.

6. International data transfers

Some technology providers or recipients may process information outside the UAE. Where personal data is transferred internationally, we will take steps intended to ensure that the transfer is handled in accordance with applicable UAE data-protection requirements and appropriate safeguards.

7. How long we keep information

We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, progressing requested services, maintaining business records, resolving disputes and complying with legal or regulatory obligations. Retention periods may therefore vary by type of information and relationship.

8. Security

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure, so you should also take reasonable care when sending information electronically.

9. Your data-protection rights

Subject to applicable UAE law and any lawful limitations, you may have rights relating to your personal data, including rights to request information about processing, access certain data, request correction or erasure, restrict or object to certain processing, request transfer of data where applicable, and withdraw consent where processing is based on consent.

To make a privacy request, email info@ever-risedxb.com. We may need to verify your identity before acting on a request.

10. Cookies and similar technologies

Our website may use cookies and similar technologies for essential operation and, where enabled, preferences, analytics or marketing. Please read our Cookie Policy for more information and use the website cookie controls where available to manage optional categories.

11. Third-party websites and services

Our website may contain links to third-party websites or services. Their privacy practices are controlled by those third parties, and you should review their privacy notices before providing information to them.

12. Children

Our mortgage advisory services and this website are intended for adults. We do not knowingly seek to collect personal data from children through mortgage enquiry forms.

13. Changes to this Privacy Policy

We may update this policy from time to time to reflect changes in our services, technology, legal requirements or business practices. The date at the top of the page shows when this version was last updated.

14. Contact us

For privacy enquiries or requests, contact EverRise Management Group FZE LLC at info@ever-risedxb.com.

This policy is intended as a practical website privacy notice and should be reviewed periodically against EverRise's actual systems, service providers and compliance obligations.